Vacancies | Gargash Enterprises Untitled Document

INQUIRY

Vacancies

Warranty Manager

The main responsibilities include but are not limited to:
  • Managing and supervising the warranty & goodwill operation of Mercedes-Benz passenger cars according to the guideline and policy of Daimler AG.
  • Developing, establishing and updating the warranty & goodwill policy for retail and wholesale operation with up-to-date knowledge and understanding of Daimler AG warranty & goodwill policy and latest industry requirements.
  • Managing and supervising the in-house extended warranty operation of Mercedes-Benz passenger cars according to the guideline and policy of Gargash Enterprises.
  • Monitoring and reporting the key performance index and its trend variation of warranty & goodwill, extended warranty operation of wholesale and retail operations.
  • Identifying operational abnormality and performance deficiency in the warranty & goodwill operation and developing and deploying the efficient and feasible measures to maintain the optimum operational performance.
  • Educating, training and supervising the warranty administrators and other stakeholders at the retail and wholesale operation with the up-to-date warranty & goodwill process, policy and guideline.
  • Maintaining high-quality operation with optimum efficiency by conducting a regular audit and on-site inspection of the retail warranty operation at the workshops and developing and implementing feasible measures according to the operational condition and governing process and guideline.
  • Communicating and publishing the latest information and update of the warranty & goodwill guidelines and operational requirements to maintain the seamless and up-to-date operational performance at the retail and wholesale business.
  • Managing and processing the Recall and other service initiatives of the manufacturer according to the process requirement of Daimler/MBCME and the local statutory regulation.
  • Providing administrative support for the warranty & goodwill operation of Mercedes-Benz Commercial Vehicles according to the business requirements.
The ideal candidate should possess the following skills and qualifications:
  • Minimum ten years of experience in warranty operations in the automobile industry (Preference is given on Mercedes-Benz wholesale/retail experience).
  • Bachelor degree or diploma in mechanical/automobile engineering.
  • High proficiency in Microsoft Office (Word, Excel, Powerpoint and Access).
  • Proficiency in manufacturer’s applications related to the warranty operations.
  • Auto line experience preferred (PoS and Report Generation).
  • Fluency in written and spoken English is mandatory.

The company offers a competitive compensation package including an attractive commission scheme.
Apply

New Vehicle Sales Consultant – Great opportunity for UAE Nationals

The main responsibilities include but are not limited to:
  • Represent and demonstrate Mercedes-Benz Products and Services with high level of professionalism.
  • Build rapport, qualify and negotiate with existing and new clients.
  • Achieve individual monthly sales volume, profitability & customer satisfaction targets.
  • Review daily activities, KPI’s, promotions and other activities with the Showroom Manager.
The ideal candidate should possess the following skills and qualifications.
  • Minimum 2 year experience in retail customer service or sales environment.
  • Be highly motivated with a passion for providing exceptional levels of customer service.
  • Knowledge of sales process, structure, systems and methodology will be an advantage.
  • Ability to communicate well in English both written and verbally.
  • Result driven, presentable and confident personality.
  • Ability to follow instructions and possess time management skill.
  • Ability to create and maintain good customer relationships.

The company offers a competitive compensation package including an attractive commission scheme.
Apply

Sales Consultant – Pre-Owned Vehicles (UAE Nationals only)

The main responsibilities include but are not limited to:
  • Achieve Sales Team targets set by the Sales Manager.
  • Maximize Mercedes-Benz sales volume and profitability through satisfaction and retention of customers.
  • Ensure the customer is aware of all available extras, accessories and extended warranties.
  • Review daily activities, promotions, sales targets and other activities with Showroom Manager.
  • Ensure personal and sales team levels of customer satisfaction are in line with company CSI targets.
The ideal candidate should possess the following skills and qualifications.
  • Minimum 2 year experience in the Automotive industry in a similar role.
  • Diploma in Marketing or similar field.
  • Strong knowledge of Sales process, structure, systems and methodology.
  • Ability to communicate well in English, both written and verbally.
  • Result driven, presentable and confident personality.
  • Ability to follow instructions and possess time management skill.
  • Ability to create and maintain good customer relationships.

The company offers a competitive compensation package including an attractive commission scheme.
Apply

Maintenance Technician

The main responsibilities include but are not limited to:
  • Carry out routine maintenance services according to Mercedes Benz standards and maintenance schedules.
  • Ensure safety standards are adhered to at all times.
  • Complete workshop reports detailing findings.
  • Complete documentation according to Mercedes Benz standards.
  • Ensure warranty guidelines are adhered to at all times.
The ideal candidate should possess the following skills and qualifications.
  • Diploma holder in automotive industry or equivalent.
  • 3 years experience in the same field or similar.
  • Certified Mercedes Benz Maintenance Technician (preferred).
  • To be capable of conversing with people in a lucid and pleasant manner.
  • Basic Knowledge for STAR Diagnosis and other diagnosis technologies.

Apply

Systems Technician

The main responsibilities include but are not limited to:
  • Carry out routine maintenance services according to Mercedes Benz standards and maintenance schedules.
  • Ensure safety standards are adhered to at all times.
  • Complete workshop reports detailing findings.
  • Complete documentation according to Mercedes Benz standards.
  • Ensure warranty guidelines are adhered to at all times.
  • Able to carry out complex electrical or mechanical repairs.
  • Able to carry out complex diagnosis using advanced diagnostic equipment.
  • Able to carry out detailed technical reports.
The ideal candidate should possess the following skills and qualifications.
  • Diploma holder in automotive engineering or equivalent.
  • To have the ability follow instructions and possess time management skill.
  • 5 years experience in the same field or similar.
  • Certified Mercedes Benz Systems Technician (preferred).
  • To have knowledge and experience in automotive industry.
  • Clarifies complex diagnosis with customers.

Apply

Diagnostic Technician

The main responsibilities include but are not limited to:
  • Carry out routine maintenance services according to Mercedes Benz standards and maintenance schedules.
  • Ensure safety standards are adhered to at all times.
  • Complete workshop reports detailing findings.
  • Complete documentation according to Mercedes Benz standards.
  • Ensure warranty guidelines are adhered to at all times.
  • Able to carry out complex electrical and mechanical repairs.
  • Able to carry out complex diagnosis using advanced diagnostic equipment.
  • Able to assist MT & ST with repairs and provide guidance.
  • Able to carry out detailed technical reports.
The ideal candidate should possess the following skills and qualifications.
  • 7 years experience in the same field or similar.
  • Diploma in automotive repairs or equivalent.
  • Certified Mercedes Benz Diagnostic Technician (preferred).
  • Good knowledge and experience in automotive industry.

Apply

Corporate sales Executive

The main responsibilities include but are not limited to:
  • Prospect for new opportunities
  • Manage all aspects of the clients account
  • Make sure accounts are aware of changes to our services / models
  • Achieve set productivity objective, which include appointments, offers made
  • Keep a full diary, with appointments made and update of customer visit
  • Arrange deliveries in time to clients
  • Be an ambassador for Gargash & Mercedes Benz through their appearance & conduct
  • Gain new accounts & manage current accounts
  • Gain market inelegance through regular visits to key clients
  • Be aware of the competition offers through visits to our main competitors
The ideal candidate should possess the following skills and qualifications.
  • 2-3 years in similar role.
  • Diploma in marketing or a similar field.
  • Strong knowledge or the sales process, structure and systems.
  • Must be able to work as part of a team, and lead the team by example

Apply